What is your processing and shipping time on non pre-order products ?
We have a 3-5 working day processing time on non pre-order products. Once an order has been dispatched, it can take a further 2-4 days to reach you via Royal Mail First Class service.
What is your processing time on pre-order products ?
Processing time varies for pre-order items. Please read the description of the pre-order item to see when the product will start dispatching. Once an order has been dispatched, it can take a further 2-4 days to reach you via Royal Mail First Class service.
Any other items in the same order as a pre-order item will not ship until the pre-order does.
I have questions about my order, or an order I want to place ?
If you have any questions about an order you have either placed or want to please feel free to reach out to us. This can be done via the 'Chat' button, or the contact us form in the header.
I would like to cancel my order ?
If you have placed an order and wish to cancel it, please reach out to us ASAP. We will happily cancel orders that have not yet been dispatched. If your order has been dispatched, unfortunately we are unable to cancel it.